Description of the Flow Chart
There are many ways
to order a pizza and their add-ons in Pizza Hut. Other ways that not been described in the flow chart are dine in and take
away. Since this process are common therefore, it not been described in the flow chart.
The customer can choose whether the order can
be made by call or by online. In call ordering, the customer will dial a specific number that been assigned for Pizza Hut
Call Centre. Here, a customer will be asked about their name and address. The detail will be stored in a database therefore
when the same customer call again, their address are already been identified.
The customer then can state their order and the
staff that work in call centre will double check the order for confirmation. The staff will detail the time of delivery and
the price for the customer to stand by. After a certain time, the order will be delivered to the customer. The customer will
pay the price and enjoyed the pizza.
For online ordering, IT infrastructures are totally
involved. The customer needs to log in to Pizza Hut (Malaysia)
website using internet. From there, they need to log in. If the customer is a first time using the services, therefore, the
customer needs to register. In the registration, the customer will need to fill up a form that asked about the details of
the customer such as name, identity card(IC), address, phone number and others important details and will be stored in a database.
The interesting fact that using online ordering in Pizza Hut is that the customer can save their favorite choice of menus
for future order.
Then, the customer will state the order and check
the order before checkout. After checkout, the customer will need to pay using Maybank2U.com.my. A transaction authorization
code (TAC) is needed for security reason. After payment had been settled, there will be an email sent it to the customer to
confirming the order had been received. The customer will received the order by delivery within hour or on the specific date
that been selected by the customer itself.